Refund Policy

Turn Visitors into Customers with Smart Push Notifications.

Effective Date: [17th April 2025]

1. Free Trial

We offer a free trial period so you can evaluate our services before committing to a paid plan. No charges will be made during the trial period, and you may cancel anytime before the trial ends.

2. Refund Eligibility

Refunds are only available under the following conditions:

  • You have an active paid subscription.
  • You contact us within 7 days of the initial purchase or renewal date.
  • You provide a valid reason for requesting a refund, such as service not working as expected or billing errors.

Note: We do not issue refunds for:

  • Subscription periods that have already lapsed.
  • Change of mind after the 7-day period.
  • Failure to cancel a subscription before the renewal date.

3. How to Request a Refund

To request a refund, please contact our support team at [email protected] with the following:

  • Your registered email address
  • Invoice or transaction ID
  • Reason for requesting the refund

We will review your request and respond within 3–5 business days.

4. Refund Method

Approved refunds will be issued to the original payment method used during purchase. Depending on your payment provider, it may take 5–10 business days for the refund to reflect in your account.

5. Subscription Cancellation

You may cancel your subscription at any time from your account dashboard. Once canceled, your subscription will remain active until the end of the current billing period, and you will not be charged further.

No partial refunds are issued for unused time during a billing cycle.

6. Chargebacks

If you initiate a chargeback without first contacting our support team, we reserve the right to suspend or terminate your account and services. Please give us the opportunity to resolve any issues before contacting your bank.

7. Policy Updates

We reserve the right to update this Refund Policy at any time. Updates will be posted on this page with an updated effective date.

Contact Us

If you have questions about this policy, please reach out to:

Email: [email protected]

Website: https://alertelevate.com